F.A.Q.

1.) Do you deliver every image you shoot?
No. Only the photographs that we see fitting of having our name on them.

2.) Do you provide videography services?
Yes. We provide videography for multiple events.

3.) Do you do destination weddings?
Yes. Travel costs, admission, and parking will be an additional fee.

4.) Do you provide partial day coverage?
Yes. Our services can be provided by the hour, with minimum hours per event.

5.) Do you shoot in JPEG, Bitmap, etc...?
Mostly in JPEG. It seems easier to work with on most computers and software.

6.) Do you do Headshots, Individual, Family or Product Photography?
We do all.  However, each may be priced differently.

7.) What is your photography style?
Natural. No studios, no artificial lighting, no makeup, just simply what's in front of us.

8.) Do you touch up images at all?
Only if requested by the customer.

9.) What happens if my wedding goes over the amount already paid?
You can choose to pay us for overtime if you feel it may be an issue, however if you agree to pay per hour instead of a set amount, once the time expires we exit the property.

10.) How long until we see our photographs?
All of them...about a week, but you will be sent previews throughout that time.

11.) How many images do you typically deliver on average?
20 per hour seems to be the average number. However, we've got over 40 before, and then only 3 that appeared good quality before within an hour, so each shoot is different. There is no guaranteed amount.

12.) What size are your photographs?
Our photographs are 3000x1200 on average - upto 6000x4000.

13.) Do you provide negatives?
No. All of our work is done through email or delivered to you on a cd. There are no negatives at all.

14.) What if I lose my photographs?
You shouldn't lose your photographs since we are sending them to you via email or on a cd, but if you do lose your photographs they are gone.

15.) How can you assure my images won't get lost?
We can't. Things happen. Cameras get damaged, memory cards get ruined, etc... You would get a full refund if your images got lost due to an issue that was our fault. However, if you lose your photographs, then that's on you.

16.) Are there travel costs?
Yes. We don't travel more than 300 miles from the City of Louisville, in the State of Kentucky, and travel costs vary depending upon the cost of gasoline at the time of the signed agreement.

17.) Can we pay via credit card?
Yes.  A 1% convenience charge will be applied to your order.

18.) Do you offer any discounts?
Yes. We offer a senior discount of 15% off, and a student discount of 10% off.

19.) Is tax included?
No. Tax is not included, and is 6%.

20.) Do I need to pay a down payment?
Only if you need us to hold a specific date for you, you need to pay a non-refundable 10% of the total agreed upon before the date will be officially booked. Once a date is booked, it's booked!  Even if your event pays us more, we will be sticking to our commitments and stay booked (unless weather becomes an issue).

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